RE: Where FAQs come from

Subject: RE: Where FAQs come from
From: "James Jones" <doc-x -at- earthlink -dot- net>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 16 May 2006 09:08:13 -0500

>From the name 'Frequently-asked ...' you would so think but in practice it's
different I believe. Not speaking from direct experience, I can only
suppose. I suppose that the ones who write FAQs do not necessarily depend on
a list of frequently asked questions (that were submitted through the
website or whatever). Jim Jones

-----Original Message-----
Regarding the recent thread on FAQs, I always assumed - apparently
wrongly and naively - that lists of FAQs were compiled by actually
keeping track of questions that end users asked when they sought out
technical support. If that's not how such lists are made, shouldn't it


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Where FAQs come from: From: Downing, David

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