Re: Locating buried documents

Subject: Re: Locating buried documents
From: Janice Gelb <janice -dot- gelb -at- sun -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 24 May 2006 07:18:20 -0700

Parrott, Kathleen E. wrote:

Can any of you kind folks tell me how you have resolved the problem of
users being unable to locate documents? Our online system is huge and
the options are endless, but it seems no one can find what they're
looking for - pardon my grammar. My Six Sigma/Green Belt project is to
resolve this issue. My only thoughts are to design a class for users
but I'd rather keep it simple, perhaps just a one page work instruction
showing bulleted steps. (Now where is that list buried?)

Hard to answer without a little more information about
your storage system. Off the top of my head, I'd suggest
a portal page online that provides links to documents.
Links could be organized by category, product, or task,
depending on how granular your documents are.

-- Janice

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Locating buried documents: From: Parrott, Kathleen E.

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