Re: OS's other than those tested and certified

Subject: Re: OS's other than those tested and certified
From: Jane Credland <circe -at- lmi -dot- net>
To: John Posada <jposada01 -at- yahoo -dot- com>
Date: Tue, 30 May 2006 15:14:46 -0700

Quoting John Posada <jposada01 -at- yahoo -dot- com>:

> Hi, guys...I need to put a disclaimer at the bottom of a table where
> we state that we certify that a particular vendor's OS version will
> work with our software, yet we don't want to say others won't.
> What have others used in this case?

Are you talking about OSes that aren't on the list? Or different versions of the
supported OSes?

For the latter, we use a variation on the following statement. It might be
overkill, but so far no-one has complained.

"[Company] supports use of the software versions documented in this manual with
release x.x of [product]. These software versions are the minimum versions
required by [company].

Release x.x does not support operating systems, databases, Web servers,
switches, or other software platforms that are not documented in this manual.

[company] will support subsequent updates and service packs that are released to
provide corrections to a bug, defect, or problem for the software versions
documented in this manual, so long as those updates and service packs:

* Are guaranteed by the manufacturer to be backwards compatible with the
supported version."


* Do not include changes to core functionality or new features.

[company] recommends that you test all updates and service packs subsequent to
the supported versions in a development environment before applying them to a
production environment.

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OS's other than those tested and certified: From: John Posada

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