RE: Context Sensitive Help

Subject: RE: Context Sensitive Help
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 6 Jun 2006 15:55:10 -0400

Ummm... You're trying to convince Sales that it doesn't add enough
value? Where I come from, it goes this way (using the code name "Herman"
in place of "context sensitive help"):

* Sales determines how much Herman would add to sales revenue.
* Documentation determines how much it would cost to build Herman.
* Management determines whether Herman's worth it.

-- Dan Goldstein

> -----Original Message-----
> From: Carolyn
> Sent: Tuesday, June 06, 2006 3:43 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Context Sensitive Help
> Our web application comes standard with RoboHelp's WebHelp for online
> help. We have a customer who is requiring context sensitive help. Our
> users are typically novice to intermediate computer users, and in my
> experience rarely use the online help. The application is
> pretty easy, and they always get on site training and user guides.
> I'm trying to convince Sales that the context sensitive help does not
> add enough value to justify the extra effort. We would not recover
> any additional costs over the cost of the regular WebHelp.
> What do you think? Have you encountered this problem before,
> and how did you approach the Sales people? The customer?

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