Multiple Licenses, multiple flavors of help

Subject: Multiple Licenses, multiple flavors of help
From: "Kevin McGowan" <thatguy_80 -at- hotmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 05 Jul 2006 13:19:50 -0400


I'm in a bit of trouble, and need the sage advice of you experts. :)

My product has been relatively simple in terms of licensing. We had two: you could buy either or both, and our doc set (composed of FrameMaker-built PDFs, and CHMs) suited that situation nicely.

With our latest release, our product introduced 5 different licenses, and the doc set is already suffering. Due to some R&D confusion (and the fact that I'm now the only writer on the team), the licenses are not clearly defined throughout the doc set. If you have license A, you open the docs and you will see information for license B, C, D, and E, even though it doesn't apply to you.

I need to develop a help system that will allow me to simply include/exclude information based on the license triggers in the UI. And of course, I need to build it relatively quickly, because we've got another big release coming up for January, and they're introducing at least one more license option.

I need something that I can set up fast, because I'm one person (though I will hopefully be getting another writer soon!).

BTW, our product is web-based, so just about any HTML/XML system could work, but I need to pick a tool/process.

Any thoughts would be most appreciated, as I try to sort out how to move forward.


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