TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Gee, this is interesting. A fellow tech writer finds problems with a new
software application. Same person advises other tech writers of the things
she/he has found. Result: we ask the messenger what he/she has done to fix
I thought software vendors would run their software through a QC process,
even though my experience has indicated over the years that a company's QC
"process" may be, well, less than effective. Nonetheless, if something
doesn't work, it doesn't work. I've spent a lot of my time -- more than I
should -- letting companies like Symantec, Adobe, and Dell know of problems
I've encountered. If they replied, they wanted me to fix the problem or
perform some really time- and labor-intensive effort to make their software
I don't own the software. I'm only a licensee. And, the software doesn't
require a programmer to use it, supposedly. So, why can't a vendor sell and
support its products?
As for Anonymous, I believe that she/he did have an "agenda:" to let those
on this list know about his/her experience with Flare. What's the concern
over an agenda? Each of us has an agenda: pay the mortgage, wake up in the
morning, drink coffee, etc.
Donald H. White
Sr. Technical Writer/Editor
James River Technical Communications LLC
dwhite -at- jrtcllc -dot- com