RE: MadCap Nightmare

Subject: RE: MadCap Nightmare
From: "Donald H. White" <trlbldr -at- comcast -dot- net>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 10 Aug 2006 13:08:46 -0400

Gee, this is interesting. A fellow tech writer finds problems with a new
software application. Same person advises other tech writers of the things
she/he has found. Result: we ask the messenger what he/she has done to fix
the problems.

I thought software vendors would run their software through a QC process,
even though my experience has indicated over the years that a company's QC
"process" may be, well, less than effective. Nonetheless, if something
doesn't work, it doesn't work. I've spent a lot of my time -- more than I
should -- letting companies like Symantec, Adobe, and Dell know of problems
I've encountered. If they replied, they wanted me to fix the problem or
perform some really time- and labor-intensive effort to make their software

I don't own the software. I'm only a licensee. And, the software doesn't
require a programmer to use it, supposedly. So, why can't a vendor sell and
support its products?

As for Anonymous, I believe that she/he did have an "agenda:" to let those
on this list know about his/her experience with Flare. What's the concern
over an agenda? Each of us has an agenda: pay the mortgage, wake up in the
morning, drink coffee, etc.

Donald H. White
Sr. Technical Writer/Editor
James River Technical Communications LLC
dwhite -at- jrtcllc -dot- com


WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!

Easily create HTML or Microsoft Word content and convert to any popular Help file format or printed documentation. Learn more at

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.


Re: MadCap Nightmare: From: Al Geist

Previous by Author: RE: MadCap Nightmare
Next by Author: RE: MadCap Nightmare
Previous by Thread: Re: MadCap Nightmare
Next by Thread: Re: MadCap Nightmare

What this post helpful? Share it with friends and colleagues:

Sponsored Ads