Re: MadCap Nightmare

Subject: Re: MadCap Nightmare
From: "Bill Swallow" <techcommdood -at- gmail -dot- com>
To: "Marsha -dot- Kamish -at- shell -dot- com" <Marsha -dot- Kamish -at- shell -dot- com>
Date: Thu, 10 Aug 2006 15:07:46 -0400

IMO, asking a friend to post an anonymous rant is anything but "reaching out"...

On 8/10/06, Marsha -dot- Kamish -at- shell -dot- com <Marsha -dot- Kamish -at- shell -dot- com> wrote:

I didn't see all the drama and skullduggery you saw in the 'ranter's' post. But I sure see the emotion in the responses. Can't we keep it civil and educational, as Donald seems to be doing? Maybe this person doesn't know as much as s/he thinks s/he does. Maybe we could have suggested that the bugs be documented and submitted instead of spoken to a tech on the other end of a phone. Those of us with lots of experience know that it's better to have everything in writing but maybe newbies don't. (Yes, I know, we're writers but maybe some of us weren't always.) Maybe s/he has no idea that the company will take him or her seriously. This person was, apparently, at his/her wits' end and was reaching out to us. Let's try to remember what it was like before you knew everything. ;)

Bill Swallow
HATT List Owner
WWP-Users List Owner
Senior Member STC, TechValley Chapter
avid homebrewer and proud beer snob
"I see your OOO message and raise you a clue."

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RE: MadCap Nightmare: From: Marsha.Kamish

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