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Actually, I was brought up with the idea that the customer is always right,
even if he's wrong.
Point of order, please: the situation originally described does not fit into
a scenario such as you described (use of a product with a help file that
does not help a user). If that were the case, I could descend into (gasp!)
hyperbole and say that few Help systems actually give users much help.
Again, that would be unsupportable hyperbole. And, not relevant to the issue
Oh, and I made no sweeping conclusion. I did, however, make an observation.
May be the same thing, may be not.
Donald H. White
Sr. Technical Writer/Editor
James River Technical Communications LLC
dwhite -at- jrtcllc -dot- com