RE: Podcasts for Customer Support

Subject: RE: Podcasts for Customer Support
From: "Jessica Weissman" <Jessica -dot- Weissman -at- hillcrestlabs -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 15 Aug 2006 08:15:57 -0400

There are quite a few Mac-specific technical podcasts that discuss
technical issues and solutions. Some are popular, which probably means
they convey technical information effectively.

Jessica Weissman

-----Original Message-----
From: techwr-l-bounces+tjohnson=starcutter -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+tjohnson=starcutter -dot- com -at- lists -dot- techwr-l -dot- com]On
Behalf Of Stuart Burnfield
Sent: Tuesday, August 15, 2006 1:44 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Podcasts for Customer Support

I still find it hard to picture how podcasting would be an effective way
communicate technical information. Reading is so much faster than

In ten minutes of reading I can scan, skim, reread, follow links, and so
on. In a ten minute audio presentation I can cover ten minutes of speech
and that's about it.

For technical information I need to concentrate and work at my own pace.
>From my experience of podcasting it would work best when I can listen
doing something else (cooking, driving) and it doesn't require my full
attention. So it would be good for catching up with radio programmes and
talking books but not for trying to grasp technical concepts or

Can anyone give examples of technical 'writing' that they have
absorbed through a podcast?



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