RE: Quality Control manual question

Subject: RE: Quality Control manual question
From: "Damien Braniff" <Damien -dot- Braniff -at- asg -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 6 Nov 2006 15:10:14 -0000

I agree with Dori - if you're new to this, specialist training or backup
consultant if only to check that you're providing everything you need.

Re ISO, I did QA for 2 yrs at college (broadening my scope - slow
market!) and subsequently did the first draft of the QMS for a software
company. We then got a consultant in to 'polish' it up before applying
for ISO/TICKit.

One of the lecturers said something that stuck with me - some standards
(especially ISO 9000 etc) are not really about quality but consistency.
If you're accredited and produce rubbish then you'll consistently
produce rubbish :-)

It shouldn't be a goal in itself but part of a process. These procedures
describe how we do things. Review the procedures and see if you can
improve how you do it. Repeat ad nauseum :-)

Damien Braniff
Sr. Technical Writer
damienb -at- asg -dot- com

Waterfront Plaza
8, Lagan Bank Road
Belfast, N. Ireland BT1 3LR
Tel: +44 (0) 28.9072.3124
Fax: +44 (0) 28.9072.3324



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