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Re: 5 Users in a Room

Subject: Re: 5 Users in a Room
From: "Mike Stockman" <mstockman -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sat, 11 Nov 2006 10:59:28 -0500

I wouldn't ask them anything. I'd sit them down in front of the
software with a copy of the doc set and a list of tasks to accomplish,
and I'd observe what they did. Wherever they have trouble, identify
whether it's software, documentation, or both that's causing the
problem.

5 users in a room is a valuable resource for the entire company, not
just the documentation group. Don't waste them by asking questions;
make them do things and learn from it.

At least, that's what I'd do.

On 11/10/06, M. Palmieri <mailinfodd-wrt -at- yahoo -dot- com> wrote:

If you were at a meeting with five of your users, and
you were given an opportunity to ask one question to
solicit feedback from them about product
documentation, what one open-ended question would you
ask?

--Marie

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Mike Stockman
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References:
5 Users in a Room: From: M. Palmieri

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