user feedback was 5 users in a room

Subject: user feedback was 5 users in a room
From: "Carrie Baker" <carriebak -at- gmail -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 13 Nov 2006 09:25:44 +0200

This is near to a question I was planning to ask, so I will jump on
the bandwaggon.

I would like to prepare a feedback form for our user guides.

Are there such forms online that I could look at.
What sort of things could I ask?

(our marketing oriented boss likes to make forms with questions like
"To what extent is the documentation helpful to you" and you have to
circle a number from one to five to signify the extent of helpfulness.

I would like to have some real feedback to see how to make things even
better for the users.


If you were at a meeting with five of your users, and
you were given an opportunity to ask one question to
solicit feedback from them about product
documentation, what one open-ended question would you

Carrie Baker
carriebak -at- gmail -dot- com

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