RE: Word problem -- Unexpected TOC page numbering

Subject: RE: Word problem -- Unexpected TOC page numbering
From: "Jessica Weissman" <Jessica -dot- Weissman -at- hillcrestlabs -dot- com>
To: "Poshedly, Ken" <PoshedlyK -at- polysius -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 4 Dec 2006 09:53:17 -0500

This is a known problem. It shows up when you send a word file as an
Outlook attachment, and the recipient has Allow Starting in Reading
Layout checked (Tools, Options, General, upper right of the window).

All you have to do to prevent it is to save the document in Normal view
(as opposed to Layout view) just before sending. You can re-open layout
view before sending as long as you don't save that way.

Jessica Weissman
Hillcrest Laboratories

-----Original Message-----
techwr-l-bounces+jessica -dot- weissman=hillcrestlabs -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jessica -dot- weissman=hillcrestlabs -dot- com -at- lists -dot- techwr] On Behalf Of Poshedly, Ken
Sent: Monday, December 04, 2006 9:37 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Word problem -- Unexpected TOC page numbering

MS Word question, folks.

I'm posting my question here because I'm really not sure what "keywords"
to use in asking this of Microsoft's automated help thingy. Anyway . . .

I've created an automatically generated (i.e., numbered) TOC for my
document (about 30 pages or so) where the page numbers are "simple" (not
hyphenated, but just 1, 2, 3 and so on). (The document also includes
automatically numbered section and sub-section numbering.)

The client company (that my company is working for) requires the
document in Word for changes to be made on their end. (This is a

While in the document, I use "File > Send To > Mail Recipient (as
attachment)" to create the e-mail.

Problem: Before sending the document, I opened the Word file attachment
in my e-mail and saw that all of the TOC page numbers had changed to the
number "3". As a test, I sent the e-mail to another employee nearby my
desk, and when we opened the e-mail and Word file on his terminal, the
TOC page numbers were all the number "4".

Obviously, there is some unexpected sequential auto numbering going on,
but I don't know how to prevent this.

I'm in a time-crunch situation, so I indicated to the client the Word
glitch and said to disregard the TOC entries, and that I will fix things
on this end later. .

Question: How to stop this from occurring again?

I will be glad to send the offending Word file to anyone off-list who
may want to check this out personally.

-- Ken in Atlanta


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