RoboHelp Word Errors and Malfunctions

Subject: RoboHelp Word Errors and Malfunctions
From: Sara Stewart <sara -at- sara-stewart -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 15 Dec 2006 14:39:44 -0500

Hi, everyone,

I'm a new RHW user and having a terrible time with it:

I inherited a file from the previous TW at the company where I'm consulting, and it is completely a mess. I've also added about 10K words to it and a bunch of screenshots.

I keep getting Word Error Code 1257 intermittently when I try to save the file (and I did consult the Adobe knowledge base to find a fix for it, and then turn all autosave functions in Word off as suggested, but it keeps happening). When I get this error code, it claims that the file is in use by another process and it won't save. If I try to close the file, I can't save it, and sometimes it crashes my machine.

On top of that, when I reopen my projects, all the topic links are broken and the .cnt file is missing. I have tried resolving the links, one at a time, and I'm having trouble getting them inserted in the correct places in the document. Is there any way to automate or speed up the process? I have a 40 000 word help document with 288 topics.

Can anyone tell me a) what's going on and why this is happening, and b) how I can fix it with a minimal amount of pain and anguish? I have tried manually rebuilding the file in RHW (and I got Word Error 1257 again, then my manually-rebuilt file was corrupted). I have tried (re)importing the .doc source file into RHHTML and RHWord, and it crashed both times.

I am using Word 2000. I don't know what version the original file was built in; the company seems to have several.

I don't even know what's wrong, but I think there are potentially several problems here:

1) My version of Word is incompatible with the file somehow and/or with RoboHelp;
2) The original file is a mess (there are 143 styles in it, which I didn't do, for instance) which means it won't import cleanly;
3) The file is overwhelming my system resources (it's 1.2GB, approximately);
4) I've done something in RoboHelp that is causing the problem and I can't diagnose it or fix it because I don't know the app that well.

The only possible solution I've come up with so far is to rebuild the entire file basically from scratch in RHHTML, and I really don't want to do that if I don't have to. Help?


Sara Stewart

Sara Stewart Communications
Technical Writing, Editing,
and Specialty Research Services


WebWorks ePublisher Pro for Word features support for every major Help format plus PDF, HTML and more. Flexible, precise, and efficient content delivery. Try it today!

Create HTML or Microsoft Word content and convert to Help file formats or printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output.

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.


Previous by Author: Re: RoboHelp X5 CHM Generation error!
Next by Author: Re: RoboHelp Word Errors and Malfunctions
Previous by Thread: Assumption about OT question
Next by Thread: Re: RoboHelp Word Errors and Malfunctions

What this post helpful? Share it with friends and colleagues:

Sponsored Ads