Re: Measurable objectives?

Subject: Re: Measurable objectives?
From: Al Geist <al -dot- geist -at- geistassociates -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 19 Dec 2006 12:54:11 -0500


[1]nosnivel -at- netvision -dot- net -dot- il wrote:

This came up a week or two ago at my day job.
I'm in Israel and we're always eager to hear
what the tried, true, and sophisticated technical
writers from the USA have to say.



Hold on their....just who do you think yer calling sophisticated?????
All joking aside, it's easy to track if documentation is produced early, on
time or late. Quality is a lot more difficult. Some might measure quality
from a layout (artistic) angle, while others view only the content. What is
accepted as quality to one group of users may be viewed as garbage by
another. You can try to measure quality through feedback from users but
most users either don't have time or don't care about providing feedback.
One measure may be a review of service calls before and after a release of
new documentation, but that is also dependent upon the age of the produce.
New products will have more CS calls than older, established products. The
best feedback I ever got about documentation quality was attending a
National Association of Broadcasters convention one year and actually
talking face-to-face with end users, but that isn't always an option for
most writers.
Al

--

Al Geist
Technical Writing, Online Help, Marketing Collateral, Web Design, Award
Winning Videos, Professional Photography
Voice/Msg: 802-658-3140

Cell: 802-578-3964
E-mail: [2]al -dot- geist -at- geistassociates -dot- com
URL: [3]www.geistassociates.com (online portfolio/resume)

See also:
URL: [4]www.geistimages.com (fine art prints for home for office, and note
cards for all occasions)
"When they call the roll in the Senate, the Senators do not know whether to
answer "Present" or "Not guilty.""
Theodore Roosevelt

References

1. mailto:nosnivel -at- netvision -dot- net -dot- il
2. mailto:al -dot- geist -at- geistassociates -dot- com
3. http://www.geistassociates.com/
4. http://www.geistimages.com/
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References:
Re: Measurable objectives?: From: nosnivel -at- netvision -dot- net -dot- il

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