Re: Documentation feedback

Subject: Re: Documentation feedback
From: "Robert Stromberg" <bob -dot- stromberg -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 29 Dec 2006 03:26:43 -0800

At the major computer manufacturing company where I once worked, I found
that the education department, user groups (both online and face-to-face),
and reader's comment forms were good sources. Customer visits, while
expensive in time and perhaps money, can dramatically improve your "street

If anybody is writing about your product, for example in product reviews,
that person or organization has done some work to understand user
requirements and how well the product (and product information) meets those
requirements. If not with your company, you might need to obtain
permissions to contact them, but establishing good peer-to-peer
relationships can be well worth the effort.

Bob Stromberg
Greenwich, NY

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Documentation feedback: From: Sarah Bouchier
Re: Documentation feedback: From: Beth Agnew

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