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I'm all but finished developing my Documentation Request procedure that I
previously mentioned (this is needed since I am supporting several
departments that will say that they're project takes priority).
I've written the policy and procedure, but I need something objective to
measure a request's priority. My idea was something along these lines:
Go Live Date
1 week = 5 points
4 weeks = 3 points
Test Environment set up = 1 point
Not set up = -1 point
You get the idea. This way I can show the requester and my boss how a
request was weighted, and thus placed in the Documentation Request Queue.
Another list member remembered that JoAnn T. Hackos created something like
this in her book Managing Your Documentation Projects. I'm fairly certain
that I own this book, but it's still packed away with my other books (think
final scene in Raiders of the Lost Ark):
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