The 'user' in User Manual

Subject: The 'user' in User Manual
From: "Cardimon,Craig" <ccardimon -at- M-S-G -dot- com>
To: "Techwr-l" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 2 Feb 2007 14:57:36 -0500

Hello, folks,

When you all are working on user manuals, what viewpoint do you most
often take? Should I:

(1) Remove all occurrences of "user" and "you" from the manual, and
recast all sentences.

(2) Take a "user"-centric stance.

(3) Take a "you"-centric stance.

Whatever I do, I need to be consistent throughout. How say ye?

-- Craig


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