Re: The 'user' in User Manual

Subject: Re: The 'user' in User Manual
From: Ned Bedinger <doc -at- edwordsmith -dot- com>
To: Lauren <lt34 -at- csus -dot- edu>
Date: Fri, 02 Feb 2007 15:03:27 -0800

Lauren wrote:

OMG! I read the manual for Test Director and nearly every sentence included
the word "you."

Using the pronoun with imperative voice is useful, but just a way of keeping the reader engaged, which (IMHO) is a problem more appropriate for the reader than the writer. Deadline pressures can bring out the obsessiveness of rule-driven writing--the old saw about foolish consistency applies here.

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References:
RE: The 'user' in User Manual: From: Lauren

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