Neilsen's Ten Usability Heuristics

Subject: Neilsen's Ten Usability Heuristics
From: Stuart Burnfield <slb -at- westnet -dot- com -dot- au>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 09 Feb 2007 17:34:00 +0900

TWs are often in the position (whether officially or unofficially) of giving usability feedback to product developers. This is a really good and concise list of usability heuristics or principles:

It could help give you and colleagues a shared language with which to discuss usability problems. For example:

- "It's confusing that this option doesn't seem to do anything, but if you made the system status visible..."
- "I could reword this message, but what if we prevent the error from happening in the first place?"
- "It would be tedious for experienced users to do these steps over and over, could we provide accelerators?"


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