RE: Gauging Audience Satisfaction

Subject: RE: Gauging Audience Satisfaction
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'wawelsmok'" <wawelsmok -at- o2 -dot- pl>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sun, 25 Feb 2007 09:56:58 -0800

Why not do a small customer survey? If customer support has a database of
people who call, you could do a small and specific survey to find out what
these customers think concretely about your docs?

Of course, you are selecting to ask only those who have a problem of some
sort but that may be the place to learn the most.

I've done several of these and learned a lot about users and what they think
about docs.


Sharon Burton
CEO, Anthrobytes Consulting

> -----Original Message-----
> From: techwr-l-bounces+lt34=csus -dot- edu -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+lt34=csus -dot- edu -at- lists -dot- techwr-l -dot- com] On
> Behalf Of wawelsmok
> Sent: Sunday, February 25, 2007 5:56 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Gauging Audience Satisfaction
> Hi Everyone!
> I've been writing documentation for over 2 years now and the
> other day this thought came to me head: "Is anyone reading
> this stuff? Are they happy with it? Finding it useful?"
> Do any of you have contact with your end audience? How do you
> gauge their satisfaction with your documentation? What would
> interest me most are methods besides the run of the mill
> satisfaction survey - if that is even possible.
> I really need some input here from my audience!
> Thanks in advance...
> Pete :)


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RE: Gauging Audience Satisfaction: From: Lauren

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