Re: The cost of inaccurate technical documentation

Subject: Re: The cost of inaccurate technical documentation
From: <cindy -at- workabledesign -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 30 Mar 2007 11:10:31 -0700

I do not agree with the assertion that legal documents aim to complicate
simple concepts, but I certainly agree with Damien's observation of hope.

In the last few years, I have had the opportunity to work with several
large, bureaucracy-rich and litigiously-conscious governmental agencies on
projects aimed to clarify the legal mumbo jumbo, and effectively eliminate
the use of legalese in interagency contracts. The nearly unheard-of
by-product of this process is an interdependent team of technical writers,
learning professionals and lawyers working together to craft contract
language that the average person can understand. Yes, lawyers -- at least 5
of them who actively invite the technical communicators to edit their
language before anyone signs on the bottom line.

I suppose stranger things have happened -- or could happen!

Cindy Edwards
Instructional Design Consultant
(916) 834-2442


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