RE: Business Requirements

Subject: RE: Business Requirements
From: John Posada <jposada01 -at- yahoo -dot- com>
To: John Rosberg <jrosberg -at- interwoven -dot- com>, hokumhome -at- freehomepage -dot- com, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 6 Apr 2007 08:11:33 -0700 (PDT)

> Without that information, it is very difficult to produce anything
> other than "click submit, OK, and close."

Unless you are a consultant that comes in out of nowhere and is told
to write new documentation in a vac, it's not a stretch to believe
that most companies know who their target audience is.

Within 2 weeks of being here, I knew that I worked for a division of
a multinational organization and our "thing" was to produce network
monitoring software. We determine the root cause of outage
situations. 75% of our customers are ISPs, telecom companies, and
enterprise organizations with very large networks and the majority of
the people to whom we write are NOC personnel.

Do I need to know much more than that if I have a solid Functional

BTW...I've gone through the exercises of personas and use cases and
I'm a big fan of Cooper. Where that knowledge comes in use is to
create the BRs, FSs, and TSs. However, once I get whatever specs I'm
going to get, my job is to write documentation that allows someone to
perform an action with the application. It's pretty much that simple.
I'm not going to try and throw out all kinds of excuses why I
couldn't produce documentation on time and on schedule. I write and
with 20+ years doing it, I'm past coming up reasons why I can't.

John Posada
Senior Technical Writer

"They say everyone needs goals. Mine is to live forever.
So far, so good."

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

Now shipping: Help &amp; Manual 4 with RoboHelp(r) import! New editor,
full Unicode support. Create help files, web-based help and PDF in up
to 106 languages with Help &amp; Manual:

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

RE: Business Requirements: From: John Rosberg

Previous by Author: Re: Business Requirements
Next by Author: RE: Business Requirements
Previous by Thread: RE: Business Requirements
Next by Thread: RE: Business Requirements

What this post helpful? Share it with friends and colleagues:

Sponsored Ads