RE: Happy to be a Tech Writer?

["Gordon McLean" <Gordon -dot- McLean -at- GrahamTechnology -dot- com>]

Yeah but how many bugs did they FIX before they shipped??

And are you saying that your team of 3 developers and you are creating
anything as complex as... Say.. Excel? PhotoShop, RoboHelp??

And, of course, you know that any mention of "the number of.." anything
leaves you open to that age old quote... You know, the one about lies, and
damn lies?

To pull this back into context, I've always found support forums an
EXCELLENT source of knowledge and have tried to have them installed at
previous companies. No-one knows your software as well as your users.

Gordon 

-----Original Message-----
Look at the support forums for Microsoft, Adobe, Macromedia, etc. Now those
organizations have extensive QA and testing teams, yet the number of bugs
reported for their products is still appalling.


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