Feedback requested: What doc format do your customers require?

Subject: Feedback requested: What doc format do your customers require?
From: Shawn <shawnly9 -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 25 Apr 2007 11:46:39 -0700 (PDT)

Hi all,

I'm in the process of revamping documentation for my company and need some input.

Do your end-users still require documentation in PDF (regardless of whether they actually read it or not!)? My feel is that they will require
a PDF as a security blanket, but then want the "nicety" of other help, flash demos, HTML documentation, etc.

I'd really like to hear your thoughts and experiences. Also, if
anyone knows of a survey that includes this sort of information, please
send it my way.



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