Re: What is More Important?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Those usuallty manifest themselves as calls to technical
support.

Gene Kim-Eng


----- Original Message ----- 
From: "Janice Gelb" <Janice -dot- Gelb -at- Sun -dot- COM>

> Then there's somewhere in between: what about
> a missing explanation that would cause users not
> to make a common mistake while using the product
> in a certain way? Leaving it out doesn't make
> the documentation technically inaccurate but
> it could cause the reader to use the product
> incorrectly. Or explanations that are worded
> so ambiguously or in such a convoluted way that
> they don't convey the information in a usable
> way even if they're technically accurate?

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