Re: This too is technical communication

["Pro TechWriter" <pro -dot- techwriter -at- gmail -dot- com>]

Kevin said:

>
> Also, not to put too fine a point on it, how many customers feel that
> the quality of the documentation is the primary determinant of which
> product to buy? <snip>



Even on professional equipment where documentation is important, I
> doubt that the quality of the documentation is the deciding factor
> unless everything else is more or less even. --
> Until next time...
>
> Kevin Amery
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^


I had to laugh at this, because for most things this is true, sadly.

However, it may only apply to a first purchase, and not a second. After a
weekend helping my husband put together some of those "some assembly
required" furniture things we bought at a big box store, I can tell you, we
* won't buy any MORE* of them!  The instructions were wrong, obviously
written by someone without a good grasp of English, and we were on a trial
and error basis after the second step.

So they got one $250 purchase from us, and will not get another because of
the instructions :-D

That's my story anyway.

PT

-- 
> PT
> pro -dot- techwriter -at- gmail -dot- com
> I'm a Technical Technical Writer!
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.