RE: This too is technical communication

Subject: RE: This too is technical communication
From: "Lauren" <lt34 -at- csus -dot- edu>
To: "'Mike Starr'" <mike -at- writestarr -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 5 Jun 2007 14:57:46 -0700


You made sense the first time. I don't understand why people keep confusing
the process with the product. The process makes sense. Play dumb and get
as much information as necessary. The product, a document, obviously, will
not have all of that information, but it can be much more clear compared to
a product that has limited information because the writer will have enough
information to complete a cogent document.

I am really confused as to why people keep saying that the documentation
written from information gathered by somebody taking the stance of a
clueless idiot will only apply to clueless idiots. The product is not the
process. Of course, documentation will not be written for clueless idiots,
but the stance of the writer in the information gathering process can be
that of a clueless idiot. How did people get so lost and confuse the
product with the process?


> -----Original Message-----
> From: techwr-l-bounces+lt34=csus -dot- edu -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+lt34=csus -dot- edu -at- lists -dot- techwr-l -dot- com] On
> Behalf Of Mike Starr
> Sent: Tuesday, June 05, 2007 1:57 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: This too is technical communication
> I'm not trying to write documentation for clueless idiots but
> I may adopt
> the persona of one when interviewing a subject matter expert
> or testing a
> software product.
> Mike


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Re: This too is technical communication: From: Mike Starr

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