Re: Any advice for certificate training?

Subject: Re: Any advice for certificate training?
From: "Dana Worley" <dana -at- campbellsci -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 13 Jun 2007 11:03:43 -0600

Just try to think about how you would teach me about the software if I sat down in
your office to learn about it. A training program is really no different (This requires
that you come up to speed on the software. But how can you possibly prepare
training if you don't do that in the first place?)

I would not do videos -- why have a video when you have a real live instructor? Also,
I wouldn't give "quizzes" per se, but hands-on exercises where the user gets to use a
skill just covered is very effective.

And the PowerPoint presentation should follow the guidelines for any other
PowerPoint presentation -- keep information per slide at a minimum, be clear &
concise, highlight the important points etc.

Here is a link to the outline of our customer training course that we put on monthly:

We recently did whatever you need to do to offer CEUs for the course.


On Tuesday, June 12, 2007, Jeff Scattini wrote:

> My manager's manager wants to create a comprehensive training system for one
> of our software products that will culminate in a certificate of competence
> to reassure the countries that we serve. The manager would like to start
> implementing this training system by the end of the year. The program is
> large and complicated and incredibly interdependent on different lines of
> parallel functions that eventually intersect to generate forms and reports.
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
815 W 1800 N
Logan, UT 84321-1784
dana -at- campbellsci -dot- com


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Any advice for certificate training?: From: Jeff Scattini

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