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I seldom post on this list, though I read your discussion with interest and often respond to individuals when I think I might have a contribution. Now I am faced with an opportunity and would like your opinions on how to best respond to it.
I work for a small startup that makes Java developer tools. We've recently re-designed the product and now my management wants new product tutorials developed to match.
I know that the new tutorials must be modular, written to answer the needs of the specific target audiences, and easy to understand. Beyond that, the field is so completely wide open that it feels like my mind might explode.
And so my question to you: How would you go about planning this redesign? What books, web sites, blogs, whathaveyou are essential to informing your efforts when attempting to train your uses to be successful with your products.
My thanks in advance for any and all advice. I will attempt a summary post if it seems warranted.
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