Re: Lack of self-awareness in a writer...what to do

["Pro TechWriter" <pro -dot- techwriter -at- gmail -dot- com>]

Very good. Gilbert, do you ask the person to sign the "I will" statement?

I am definitely going to hang on to these tips, as they add another level of
detail that is good to have.
The "personal responsibility" angle looks like it would be effective.

Thanks Gilbert!
PT


On 7/2/07, Gilbert, Brian <BGILBER -at- transunion -dot- com> wrote:
>
>
> snip....




One thing that I do a little differently is the first warning.  I agree
> that you need to meet with the writer and meet with someone else
> present.  Be careful not to use generalizations without specifics to
> back it up.  Discuss the issues/problems that you have observed. Talk
> about the possible and real consequences of those issues or ask him to
> list some of the consequences of those issues and supplement as needed.
> Ask him to help you come up with a plan of action to avoid those issues.
> Make sure that it's not just a "I'll follow the process next time," but
> there are specific observable steps such as
>
>
> "I will:
>
> Create a checklist of things that I specifically need to do to close out
> each project
>
> Give you the list within two business days
>
> Check each item on the list as they are accomplished
>
> Give you the list before I close the project"
>
>
>
> -----Original Message-----
> Subject: Re: Lack of self-awareness in a writer...what to do
> --
> PT
> pro -dot- techwriter -at- gmail -dot- com
> I'm a Technical Technical Writer!
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