Re: Paths to Seniority - from technical support to technical writing?

Subject: Re: Paths to Seniority - from technical support to technical writing?
From: jlshaeffer -at- aol -dot- com
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 05 Jul 2007 09:41:21 -0400


And


(as a contrasting data point) at my most recent employer, internal Tech Support / IT knew _nothing_ about the products that we made and sold. They specialized in the tools and infrastructure that we used.

Tech Support for our software was a totally different animal. They had to know the products that we sold and Tech Writing worked closely with them.

Jim Shaeffer



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References:
RE: Paths to Seniority - from technical support to technical writing?: From: Melissa Nelson

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