Subject: SaaS
From: "Kimberly McClintock" <kimberly -dot- mcclintock -at- openlogic -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 5 Jul 2007 14:16:36 -0600

Happy Fifth, List ~

Anybody have experience transitioning a doc set for a product from a
conventional, customer-owned application delivery model to a SaaS model?

We're about to do this and I'm just starting to research. All that's
clear to me right now is that our fabulously detailed installation
documentation will be obsolete, and in exchange we might get an
opportunity to use some groovy multi-media options.

Issues, gotchas, best practices, resources? Dumb question? If so, please
to tell why.

Kimberly McClintock
OpenLogic, Inc.

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Re: Working later than the boss: From: Gene Kim-Eng

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