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Re: Paths to Seniority - from technical support to technical writing?
Subject:Re: Paths to Seniority - from technical support to technical writing? From:"Gene Kim-Eng" <techwr -at- genek -dot- com> To:"Joanne Elizabeth Murphy" <joanne -dot- e -dot- m -at- gmail -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 5 Jul 2007 21:39:54 -0700
I suspect that my experience will not be applicable to a software
company (nothing else about that industry seems to be from the
same planet as the companies I've worked for, so why should
this be any different?) I was hired away from a job as a test
engineer to become a small startup's first "product support
engineer." But the job wasn't "tech support help desk," it
involved developing installation, operation and repair
procedures and spare parts delivery systems and training
field engineers. From there I went to senior technical writer
(for all of six months) before being bumped up to technical
publications manager.
Gene Kim-Eng
"Joanne Elizabeth Murphy" <joanne -dot- e -dot- m -at- gmail -dot- com> wrote...
> Right, so this is the question I am really asking you (congratulations if
> you made it this far, your resilience is truly astounding): has anyone ever
> made it to the level of Senior Technical Writer from a role working in
> Technical Support? Or is it better to be in the software development arena?
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