Re: The coming predominance of user experienceand technicalcommunications

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

My experience has been that the more simple a piece of technology
seems to be to the end user, the more complicated its inner workings
are to those who have to build, install and service it.  Your local bank's
ATM machine may seem utterly dumbed-down when you stand in
front of it, but try getting a look at the service tech's manuals one of
these days when it's being worked on.  And the deeper you go into
the system, the more complex it gets.  Ever read the user guide for
a computer memory compiler?

Gene Kim-Eng


----- Original Message ----- 
From: "John Garison" <john -at- garisons -dot- com>

But what also happens is that the things that you really want to do and 
that a machine can do for you become more complex, and those really do 
require documentation. Sure, UI design is improving, and many things are 
a lot easier to describe and explain than before. But to understand what 
is happening behind the scenes requires explanation. To perform a series 
of steps to accomplish a task requires documentation/instruction.

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