RE: I've been wrong all along...more pictures less words

Subject: RE: I've been wrong all along...more pictures less words
From: "Wilhelm, Joel" <jwilhelm -at- athenati -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 10 Aug 2007 08:24:14 -0400

One of the arguments that the Roman Catholic Church used to make for
stained glass windows and paintings was that they were books to those
who could not read. In our age with the loss of focus on reading and
comprehending long texts, I think the argument for pictures is strong.
Also, think of a standard text with no pictures vs. an illuminated
manuscript from Medieval times - I prefer the illuminated text as it
makes the text more attractive and assists in thinking about the scenes
portrayed in writing. Also, now that we have so much technology
available to us for embedding pictures with text, vs. simple
typewriters, why not avail ourselves of this technology?


-----Original Message-----
From: techwr-l-bounces+jwilhelm=athenati -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jwilhelm=athenati -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Daniel Ng
Sent: Friday, August 10, 2007 6:45 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: I've been wrong all along...more pictures less words

Wondering if anyones been in anyone of these situations

I think I've done my research over the last few years. Followed the Tech
Whirlers. Read the books. Done the interviews.
I've been developing help files for our products with a style guide,
observing best practices in Microsoft Help and other popular help
products like in Adobe and in Robohelp. My general mantra for electronic
help has been more conceptual visio diagrams, concept descriptions,
detailed how to steps, put in examples, no software screenshots(minimal
at least). Then for printed documents, such as printable software
training guides, screenshots are okay, from time to time, copy and paste
text from the help. I thought that was an okay system for product
support documentation.


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I've been wrong all along...more pictures less words: From: Daniel Ng

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