Re: I've been wrong all along...more pictures less words

Subject: Re: I've been wrong all along...more pictures less words
From: Writers Book Mall <steve -at- writersbookmall -dot- com>
To: Daniel Ng <kjng -at- gprotechnologies -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 10 Aug 2007 06:48:49 -0700 (PDT)

Training guides (or workbooks, as we used to call
them) really do have a different purpose than user
guides. The purpose of training is to get users up to
speed on the basic everyday tasks they will be doing.
It's not designed to help them memorize every step of
every task, nor would it succeed if it tried.

If complex or rarely used tasks require lookups for
reference in either a printed manual or online help,
one lesson in the training plan should focus on that

--- Daniel Ng <kjng -at- gprotechnologies -dot- com> wrote:

> Coincidentally also added a new member to my team.
> Suggested no need to
> develop a set of separate printable training guides
> (we took 7 months to
> develop this in 2 languages with lots of text we
> reused from our effort
> in Help)...suggested.. Just use the user's guide.
> Such a duplication of
> effort is a waste.

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I've been wrong all along...more pictures less words: From: Daniel Ng

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