TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Field-specific Help From:l m <lm5582002 -at- yahoo -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Thu, 16 Aug 2007 14:30:06 -0700 (PDT)
I've been a tech writer for a long time, but have never had to do online help before. Our (rather large and therefore bureaucratic) company has decided to start with field-specific help for our application. The app is very industry-specific, so anyone who's working on it will/should know the terminology. (I know, "should..." but really, it's not rocket science we're doing here....) My contention is that for the fields like "Name," "Address," "Phone Number," etc. we do not need online help defining these fields! And the other, only slightly more complex fields should be labeled so that the user doesn't need further instruction.
Has anyone had experience documenting such an interface? Do I really have to write, "In the Name field, enter your name."??? I will also be providing the system requirements, such as # of characters, whether symbols are allowed, etc. but for the field definitions this just seems a little silly. Anyone out there succeed in making the "Name" (or "Address" or "Phone Number") field seem much more interesting in their documentation, or do you all just leave it to stand on its own?
Thanks for any insight on this. I can't believe something so simple has me at a standstill.
Building a website is a piece of cake.
Yahoo! Small Business gives you all the tools to get online.
Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-