Re: Guess what: we suck!

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

In my experience it has more often been developers and
product managers who want big, thick, detailed tomes
that cover every feature and every possible function of
the product, to protect them from their own ignorance.
Having failed to adequately research what their users
really want from the product, how they will actually be 
using it and what they need to get it to do what it's 
supposed to, they cram in everything but the kitchen 
sink.  Then their help lines are buried under a flood of
calls from users who couldn't care less about "in-depth
coverage" and just want to know "how do I make it do...?"

Gene Kim-Eng


----- Original Message ----- 
From: "Chris Borokowski" <athloi -at- yahoo -dot- com>
> Based on what I've read, it's because there's a proliferation of $50
> books where a good general guide would do. Why is there often no good
> general guide? Users want more in-depth coverage, and they like big
> thick books which they feel protect them from ignorance like talismans.
> Even more importantly, however, there's often a lack of intelligent
> decisions made about the writing.

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