RE: Guess what: we suck!

Subject: RE: Guess what: we suck!
From: "Peter Gold" <peter -at- knowhowpro -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sat, 18 Aug 2007 10:33:23 -0500

Evelyn Lee Barney <evbarney -at- comcast -dot- net> wrote:

My son is convinced that Adobe software products are deliberately
counterintuitive because a large part of their income stream is from
training. After having to write a beginner guide to FrameMaker as one
of the final projects for my tech writing certificate, I'm inclined to

IMO, most assertions that software is unintuitive really mean "it's
different from the software I know," and either the documentation
fails to help the user "get it," or the user didn't bother to read it.


Peter Gold
KnowHow ProServices

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: Ikea method of technical writing (graphical instructions)
Next by Author: RE: Great Technical Manuals from Canon!
Previous by Thread: Re: Guess what: we suck!
Next by Thread: poor/misleading signage

What this post helpful? Share it with friends and colleagues:

Sponsored Ads