To any Flare Users out there-A Searching Question

Subject: To any Flare Users out there-A Searching Question
From: Frank Dissinger <dissinger -dot- cgs -at- gmx -dot- de>
To: TechWrite List <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 31 Aug 2007 09:20:13 +0200

Hi Babara,

Thank you for the hint with the Bolean operators. I am currently
evaluating Flare and have also found the default behavior of the help
search function little useful for me. It's good to know that you can
narrow the search by adding AND.

I'd also prefer the search function worked like that of Google. Just
enter two words and you only get help topics which contain both of these
words. If you really wanted to aggregate, you could just perform two
searches, one with the first word and one with the second.

I've also found out that, like in Google, you can search for a compound
by enclosing multiple words in double quotes. If you enter "system
variables", for example, you only get topics that have exactly this term.


Frank Dissinger · /Technical Writer/

CGS Publishing Technologies International GmbH
Kettelerstr. 24 · 63512 Hainburg · Germany

info -at- cgs -dot- de ·

Phone: +49 (0) 6182 9626 0
Fax: +49 (0) 6182 9626 99

Commercial Register: Offenbach, HRB no. 21495
CEO: Jan de Maeyer, Andreas Kämmerer

Barbara Vega wrote:
> When we perform a search in Flare, the more terms we add to a search,
> the broader the search gets. For example, if you put in Forms, you get
> Forms results. If you put in Forms Documents, the word Documents does
> not serve to limit your search to only the results for Forms which also
> have the word Documents on them; instead it aggregates, giving you a set
> of results for Forms, and adding to it a set of results for Documents.
> In short you get Forms + Documents. If you add the word Databases, you
> get Forms + Documents + Databases.
> With most other search engines, it is the opposite, Adding search terms,
> narrows your search. Additional words serve to lessen the search results
> you get to only those results with the additional word on them. For
> example, with Google, Yahoo, Lycos, etc., if you put in Forms,
> Documents, Databases, you get only the results that have all three of
> those items on them.
> The only way to get Flare to narrow your results and behave as Google
> and those do, you must add the Boolean operator AND. For example, if you
> put in Forms AND Documents AND Databases, you will get only the results
> that have all three of those items on them.
> To summarize, this opposite behavior of Flare is causing problems and
> confusion with our users, as it is counter-intuitive. We are getting
> many comments from users that they find it hard to find things in the
> Online User Assistance because they get too many results. They add extra
> terms to narrow down the search, as they would in Google, and instead
> they broaden the search and inadvertently make things worse.
> Do any other Flare users out there get this behavior? If so, what do you
> do about it? Any suggestions on what we can do about it?
> Thanks. Anyone on HATT, if you could ask on there, I would appreciate
> it. I am not on that list. I don't have time to read it these days.
> Barbara Vega
> Documentation Department
> Liberty IMS


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To any Flare Users out there-A Searching Question: From: Barbara Vega

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