Re: Index vs. Search

["Zen C" <zenizenc -at- gmail -dot- com>]

Thanks guys, great answers and I used them to tackle the situation and got
my peers to agree that both are required.

On 9/7/07, Fred Ridder <docudoc -at- hotmail -dot- com> wrote:
>
> A search function only works when the users knows the
> specific words that appear in the content of the help
> system (or other information deliverable). It's the
> *index* that can help users get to the get to the right
> place if they know the concept by a different term.
> Of course, this assumes that we're talking about an
> intelligently compiled index and not one based on a
> simple concordance, since that kind of index is no
> more helpful than a search function.
>
> -Fred Ridder
>
>
> >From: Writers Book Mall <steve -at- writersbookmall -dot- com>
> >Reply-To: steve -at- writersbookmall -dot- com
> >To: Zen C <zenizenc -at- gmail -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
> >Subject: Re: Index vs. Search
> >Date: Fri, 7 Sep 2007 06:50:58 -0700 (PDT)
> >
> >Yes, it does. No matter how much thought you put into
> >your index, some users will not think of the words you
> >thought of. By giving them a search function, you'll
> >help them, too.
> >
> >--- Zen C <zenizenc -at- gmail -dot- com> wrote:
> >
> > > Hi All,
> > >
> > > Does it make sense to have a search function if I
> > > have a good index for web
> > > help?
> > >
> > > Zen
> >
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Create HTML or Microsoft Word content and convert to Help file formats or 
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True single source, conditional content, PDF export, modular help.
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