Re: Runtime error opening pop-up

Subject: Re: Runtime error opening pop-up
From: Jan Cohen <najnehoc -at- yahoo -dot- com>
To: Joe Pollock <jpollock -at- tlcdelivers -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 19 Sep 2007 15:39:54 -0700 (PDT)

Hi Joe,

It'd be helpful if you could provide the source code for one of the pop-up links in question.

jan c.

----- Original Message ----
From: Joe Pollock <jpollock -at- tlcdelivers -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Sent: Wednesday, September 19, 2007 3:49:29 PM
Subject: Runtime error opening pop-up


I am using RoboHelp X5 HTML.

We have just converted to CHM output vs HLP. Our QA group discovered that on the "first attempt to open" if a pop-up link is "quickly" double-clicked a Runtime error displays advising "Access is denied." After that you cannot force the error. The pop-up works.

If on your first attempt to open the pop-up you click normally, the pop-up works and you cannot force the error after that.

Any suggestions would be greatly appreciated.


Joe Pollock
Technical Writer
The Library Corporation
E-mail: jpollock at tlcdelivers dot com


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