Robohelp X5 Glossary is empty when opened on another computer

Subject: Robohelp X5 Glossary is empty when opened on another computer
From: Bernd Hutschenreuther <Bernd -dot- Hutschenreuther -at- net-linx -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 27 Sep 2007 16:15:50 +0200

Hi, I have a strange question about Robohelp X5.

I built a glossary using Robohelp X5 (under Windows XP professionell)
and I generated a help file as .chm file.
On my own computer, it worked fine. I could see the Tab and the contents
of the glossary.
On the computer of another technical writer in my office, it worked
fine, too.

But when opened on other computers, the Glossary tab remains empty and
gray. If I move the mouse pointer over the Glossary area, it changes to
an bidirectional horicontal error, but it does not do anything.

Did anyone have similar experiences, and may be, a solution?

Many thanks for all hints.

Best regards from Dresden from Bernd

Bernd Hutschenreuther
Technical writer, Project Services

net-linx Europe GmbH · Käthe-Kollwitz-Ufer 76-79 · 01309 Dresden ·
Deutschland · Geschäftsführer: Holm Hallbauer · Sitz der Gesellschaft:
Dresden · Registergericht: Dresden HRB 4833

phone: (+49) 351-31875-732
fax: (+49) 351-31875-550

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