RE: PS levels for printing a PDF in Adobe Reader

["Pinkham, Jim" <Jim -dot- Pinkham -at- voith -dot- com>]

We're still a bit in the dark as to the specific HP printer and how your
colleague came to this conclusion, Tammy, but in addition to whatever
advice you get here, the standard advice on the printer side also
applies:

* Make sure you have the latest printer driver (free download from
hp.com)
* If not done, follow-up on the HP side with one of the support options:
1-800-HP-INVENT, online chat, or e-mail support. (Online chat is
available even for out-of-warranty products).
* Is there a reason he's still using Reader 7? Does the same problem
occur with Reader 8?

HTH,
Jim 

-----Original Message-----
From: techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Tammy Van Boening
Sent: Tuesday, November 13, 2007 4:45 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: PS levels for printing a PDF in Adobe Reader

All,

Posting on behalf of a colleague who is NOT a TW and who works in a
location that has no TWs on site or any support for "writing" related
issues. When trying to print to any PDF from Adobe Reader (7.0 with all
patches/updates) to an HP printer, supposedly Adobe Reader picks the
correct PostScript level (1, 2, or 3) based on the selected printer. The
default value is PostScript Level 3 in Reader and the automatic
selection of the correct level doesn't fly when the printer is selected.
He has to manually change the postscript level to 2. Is there a way to
set the default level to PostScript Level 2 so that every single time he
prints a PDF he doesn't have to remember to do this?  (I have searched
online for answers to this, but the Adobe Reader User's guide just makes
the claim that the Adobe Reader picks the correct PostScript level (1,
2, or 3) based on the selected printer) and numerous bugs/issues around
this problem (in particular, when updating to 8) are all over the adobe
forum.

TIA,

TVB


Tammy Van Boening
Senior Technical Writer
Health Language, Inc. 
Office: +1 (303) 307-4400 x254
www.healthlanguage.com 



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