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Subject:RE: Need a word From:"Dori Green" <dgreen -at- associatedbrands -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 15 Nov 2007 08:41:05 -0500
Richard Combs wrote:
a set of steps is a procedure.
There's no need for the complexity and vagueness of "sub steps" in this
scenario. And "task" needs to remain at the top level.
Why eliminate the concept of "procedure" from what is generally defined
as _procedural_ documentation?
We all have to live within our local cultures. I'm still working on
getting my local folks to remember that there's a difference between a
process overview (they have historically referred to overviews, policy
statements, instructions, and guidelines all as "procedures") and a work
In our world, we very carefully label any set of steps as a work
instruction. Otherwise our user group (mostly GED-level factory workers
and the occasional FDA or customer auditor) gets very confused.
Whenever it comes up (again) I just sigh and welcome another educational
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