RE: How is documentation distributed with your application?

Subject: RE: How is documentation distributed with your application?
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "TECHWR-L Administrator" <admin -at- techwr-l -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 6 Dec 2007 15:13:15 -0500

Anonymous wanted to know:

> My company like to distribute the documentation after the code and
> testing has been completed. I have been striving to change this
> mentality and get the documentation released with the application.

> My questions to you all are as follows:
> 1. Does your company release the documentation with the
> application or after the application has been completed?
> 2. How do customers obtain documentation ?
> a. With the application
> b. From the company's website
> c. A combination of a. and b.
> d. Other
> 3. Is it reasonable to expect the documentation to be
> at the same time as the application?

I'd lo-o-o-o-ove to have the luxury of preparing and shipping
customer/user documentation _after_ the product is finished. It just
doesn't get much more stable than... "finished".
Our docs are mainly WebHelp these days and go out on the same CD (or tar
file) that contains the software, and is shipped with the hardware. So,
when things are still in flux until halfway through the QA cycle, I
still have to get my docs completed, accurate and functional before QA
approves the last Release Candidate and the whole thing goes into the
ERP system.
Also, I'm struggling to justify posting my Help to our company website.
Maybe I'll open another thread on exactly that topic.


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FWD: How is documentation distributed with your application?: From: TECHWR-L Administrator

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