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Jim Barrow asks about the soundness of the opposing views that (a) Robohelp alone can create print and on-line docs and (b) that one should use Frame for print and RH for online.
Far be it from me to avoid curmudgeoning.
I like to see usability testing and the matching of product design to customer needs, all the while keeping in mind that delaying a product can wipe out any gains promised by a new method. As tech writers we see that drama play itself out constantly. Sometimes we get to provide input of one kind or the other. Once in a while we can help drive things in the right direction.
What goals are appropriate? Here are some:
- Fits all the needs.
- Customers cheer--it matches their previously unknown desires.
- First to market.
- Ahead of the curve all the way.
What facts do the purveyors of theories (a) and (b) bring to the argument pit that will help meet those goals or ones like them? What are the consequences of focusing on process or product instead of customers?
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