Re: Opening WebHelp off C Drive

Subject: Re: Opening WebHelp off C Drive
From: Mary Ellen Schutz <me -dot- schutz -at- juno -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 11 Jan 2008 09:29:36 -0600

Keith Hansen writes in part:
* Our software application resides on the local (C drive)
* The Help system (which is WebHelp) also resides on the C drive with the

...the Help system opens fine if both it and the application reside on a
network drive. But Help won't open if both reside on the C drive.

Gordon McLean answers in part:
Can you take a copy of the Help system and open it directly yourself,
from both network and C drive? If that works then it is definitely HOW it
is being called by the application.

Definitely check the way the help system is being called from the
application. When this happened to my systems in the past, the engineer
had hard coded a path on his computer, since his installation did not
reflect the customer install. He'd commented out the customer call
during testing and development, then forgotten to change back before
putting the file up for the build. Once the hard coding for his machine
was commented out and the customer call was back in place, everything
worked just fine.


Mary Ellen Schutz, your Gentle Editor
Gentle Editing, LLC
Madison, Wisconsin, USA

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

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