Re: Difference between a Knowledge Base and a CMS?

Subject: Re: Difference between a Knowledge Base and a CMS?
From: SB <sylvia -dot- braunstein -at- gmail -dot- com>
To: "Fred Ridder" <docudoc -at- hotmail -dot- com>
Date: Wed, 16 Jan 2008 22:54:09 +0200

http://www.alfresco.com/about/

:-)

Anybody heard of Talisma??? They write that they are a Knowledge Base but
according to what everybody seem to say here they are a CMS or rather and
Enterprise CMS. Anybody looked at it?



On 1/16/08, Fred Ridder <docudoc -at- hotmail -dot- com> wrote:
>
> Sylvia Braunstein wrote:
>
> > What is the difference between a Knowledge Base and a Content Management
> > System, if any? Note that Linux support is important.
> >
> > I am looking at a CMS (Alfresco - based on Documentum -
> > http://www.alfresco.com/ ) which was highly recommended to me and for
> which
> > I read a lot of positive feedback.
> >
> > Somebody else in my company was talking about a Knowledge Base (Talisma:
> > http://www.talisma.com/tal_products/knowledgebase.aspx which is
> apparently a
> > software created in part by Salesforce which is already used in the
> company)
> >
> > Is there a difference between KM and CMS? Can somebody tell me the
> > difference between the two or send me a pointer where I can compare
> > (provided that I am not comparing apples and oranges)?
>
> Gene already provided one good answer.
>
> But another way of looking at it is this:
> A KM system is designed to manage and make available
> "articles"--self-contained,
> consistently structured chunks of information that discuss a single issue
> or topic.
> A CMS is designed to provide access to documents--which may be any size
> and degree of complexity, an usually cover multiple topics--and in some
> cases
> to manage the components that are used to assemble the more complex
> documents. Some CMSs even allow deliverables to be constructed and
> rendered
> for users "on the fly" according to a query or other user-specific
> information.
>
> And where in the world did you get the information that Alfresco is "based
> on
> Documentum"? Alfresco is an open-source solution while Documentum is very
>
> much a proprietary system.
>
>
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Follow-Ups:

References:
Difference between a Knowledge Base and a CMS?: From: SB
RE: Difference between a Knowledge Base and a CMS?: From: Fred Ridder

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